At Preserving Nature Crafts, we take great pride in creating high-quality handmade products that meet our customers' needs. We strive to ensure that every purchase you make from our online store meets your expectations.

 

While we do not accept refunds for our handmade goods, we do accept exchanges. If for any reason you are not satisfied with your purchase, you may exchange it for another item of equal or lesser value. Please note that you will be responsible for any shipping costs associated with the exchange.

 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

If you receive a damaged or defective item, please contact us within 7 days of receiving your order to initiate an exchange. We may ask for photos of the damaged item to verify the issue.

 

We will do our best to accommodate your exchange request and make sure you are satisfied with your purchase. However, please note that we cannot guarantee that we will have the exact item you want to exchange for in stock. In this case, we will work with you to find a suitable alternative or issue a store credit.

 

Preserving Nature Crafts values its commitment to sustainability and customer satisfaction. In our effort to provide the best service possible, we collaborate with trusted third-party partners worldwide, each of whom upholds their own unique shipping and returns policies. These policies are designed to ensure that our customers receive their eco-friendly products promptly and can enjoy a hassle-free shopping experience. By partnering with reputable entities globally, we aim to maintain transparency and uphold our dedication to preserving nature while meeting the diverse needs of our valued customers.

 

Thank you for shopping with us at Preserving Nature Crafts. If you have any questions or concerns regarding our refund policy or exchanges, please do not hesitate to contact us.